Work Experience
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Lizz Premer
USER EXPERIENCE RESEARCHER
Santa Clara County, CA
(Open to report in any US time zone. Open to onsite/hybrid in Bay Area, CA.)
OBJECTIVE
Empowering business strategy and customer needs through clear communication of meticulous and thorough research for informed product design. I seek to join a research team that utilizes my UX expertise while allowing me to grow as a member of the team.
EXPERIENCE
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April 2021 - April 2024
Siemens Digital Industries Software
Advanced User Experience Researcher & Designer
• Led and managed end-to-end UX research for the Siemens Community's onboarding experience—which seeks to guide the future & evolution of Siemens’ SaaS-based products— estimating 20.2% increase in member engagement and retention, and 55K unique user signups for FY23. • Executed research on key pages within ongoing site redesign project which highlighted the company’s evolution to SaaS-based products. This improved product findability by 45% and resulted in internal Team MVP Award for FY2023 in Innovation, as voted on by all company employees. • Facilitated design thinking workshops for business units within Siemens; for example, my analytics workshop provided a framework for multiple teams to arrive at a common language and align on priorities. • Generated actionable and practical solutions, presenting those insights to cross-functional stakeholders; influenced various stakeholder audiences such as Developers–having been one previously–other UX professionals, Product Managers, and senior key decision-makers like Executive Leadership. • Clearly communicated project implications, constraints, and needs, to more accurately define research & design goals as they pertain to medium and long-term product and business strategy. • Followed Lean UX methodologies and Scrum Agile to ensure “quick, tight cycles” of research and design iterations on cross-functional teams. -
June 2020 - November 2020
Cisco Systems
User Experience Designer
• Articulated redesign of Cisco's mini-Content Management Service (CMS) to let Cisco Partners publish their own content into CXC (Customer Experience Cloud), launched to thousands of Cisco Customers and Partners. • Designed a 0-to-1 "What's New in CX Cloud" experience, including onboarding and release notes website from initial concept to pixel-perfect clickable prototypes, through shipping. • Drove user-centered wireframes and clickable prototypes to provide best possible user experience through design thinking collaborations in enterprise services. -
February 2019 - February 2020
Perfect English
UX/UI Designer (Contract)
• Redesigned the Information Architecture of English-as-a-Second-Language teacher recruiting site, leading to 300% more applicants and full quota of new hires within 3 months. • Applied UX principles and Web Development best practices to redesign and implement a more user-friendly website. -
July 2018 - December 2018
Oregon State University - EECS
Undergraduate Research Assistant
• Supported research on the conceptual knowledge retained by computer science students who are taught concepts prior to implementation, led by Professors Martin Erwig and Jennifer Parham-Mocello in the EECS department (Electrical Engineering and Computer Science). • Responsible for the initiative to design & implement a solution to large communication gap, directly leading to better communication and work ethic for entire group. -
January 2012 - June 2018
Edna Valley Massage
Owner, Web Designer/Developer & Experience Designer, Massage Therapist
• Owned and operated private practice for massage therapy, increasing profit by 30% each year. Managed and oversaw two massage practitioners. • Designed and developed my professional business website from scratch, using JavaScript, HTML/CSS, NodeJS. Later updated to utilize a ReactJS template. • Achieved top-12 locals ranking on Yelp and Google, providing exceptional, high-quality massage therapy & customer service, resulting in extremely happy and loyal clients.
EDUCATION
SAN JOSE STATE UNIVERSITY | MS of Human Factors & Ergonomics | (expected graduation 2027)
OREGON STATE UNIVERSITY | BS of Computer Science | 2020
SKILLS
UX RESEARCH
User Research | Usability Research | Qualitative Methods | Quantitative Methods | Stakeholder Interviews | Customer Interviews | Persona Creation | Customer Journey Mapping | User Testing
UX DESIGN
Prototyping | Wireframes | Hi-Fi Mockups | Information Architecture | Interaction Design | User Flows
TOOLS / OTHER
Figma | FigJam | Sketch | UserTesting.com | Mural | Miro | Adobe Creative Suite | Adobe XD | JIRA/Confluence | SharePoint | Microsoft Office | Google Office Suite | Agile Methodologies | Strategic Business Mindset | HTML, CSS, JavaScript
HONORS / ORGANIZATIONS
HIT Award for Design Innovation, Siemens Software Newsroom, 2023, Siemens
Committee Member, NEXT @ Fremont ERG, Siemens Digital Industries Software
Officer of Engagement, Women’s Impact Network ERG @ Siemens National
Society of Women Engineers, Oregon State University Chapter Officer
