Work Experience
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Lizz Premer
PRODUCT DESIGNER
Santa Clara County, CA
(Open to report in any US time zone. Open to onsite/hybrid in Bay Area, CA.)
OBJECTIVE
I’m an experienced UX Designer & Researcher with a strong emphasis on product, research, and strategy, empowering customer needs through clear communication of meticulous and thorough research for informed product design. I’m eager to bring my skills of over five years in UX Research and Design to your team, advocate for your customers, and contribute to your business and customer goals, and ultimately your bottom line.
EXPERIENCE
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April 2021 - April 2024
Siemens Digital Industries Software
Advanced User Experience Researcher & Designer
• Achieved a 20.2% increase in member engagement and retention, and 55 thousand unique user signups for FY23 by optimizing online community forums and member onboarding through qualitative research-informed design. • Redesigned key pages within ongoing site redesign project, simplifying the complex customer problem of findability by 15% and resulted in internal Team MVP Award for FY2023 in Innovation, as voted on by all company employees. • Facilitated design thinking workshops for business units within Siemens; for example, my analytics workshop provided a framework for multiple teams to arrive at a common language and align on priorities. • Generated practical solutions and presented insights to cross-functional stakeholders in product, design, and senior leadership, communicating project implications, constraints, and needs to define research and design goals for medium and long-term strategies, using Lean UX frameworks for facilitating design iterations. • Followed Lean UX methodologies and Scrum Agile to ensure “quick, tight cycles” of research and design iterations on cross-functional teams. -
June 2020 - November 2020
Cisco Systems
User Experience Designer
• Articulated redesign of Cisco's mini-Content Management Service (CMS) to let Cisco Partners publish their own content into CXC (Customer Experience Cloud), launched to thousands of Cisco Customers and Partners. • Designed a 0-to-1 "What's New in CX Cloud" experience, including onboarding and release notes website from initial concept to pixel-perfect clickable prototypes, through shipping. • Drove user-centered wireframes and clickable prototypes to provide best possible user experience through design thinking collaborations in enterprise services. -
February 2019 - February 2020
Perfect English
UX/UI Designer (Contract)
• Redesigned the Information Architecture of English-as-a-Second-Language teacher recruiting site, leading to 300% more applicants and full quota of new hires within 3 months. • Applied UX principles and Web Development best practices to redesign and implement a more user-friendly website. -
July 2018 - December 2018
Oregon State University - EECS
Undergraduate Research Assistant
• Supported research on the conceptual knowledge retained by computer science students who are taught concepts prior to implementation, led by Professors Martin Erwig and Jennifer Parham-Mocello in the EECS department (Electrical Engineering and Computer Science). • Responsible for the initiative to design & implement a solution to large communication gap, directly leading to better communication and work ethic for entire group. -
January 2012 - June 2018
Edna Valley Massage
Owner, Web Designer/Developer & Experience Designer, Massage Therapist
• Owned and operated private practice for massage therapy, increasing profit by 30% each year. Managed and oversaw two massage practitioners. • Designed and developed my professional business website from scratch, using JavaScript, HTML/CSS, NodeJS. Later updated to utilize a ReactJS template. • Achieved top-12 locals ranking on Yelp and Google, providing exceptional, high-quality massage therapy & customer service, resulting in extremely happy and loyal clients.
EDUCATION
SAN JOSE STATE UNIVERSITY | MS of Human Factors & Ergonomics | (expected graduation 2027)
OREGON STATE UNIVERSITY | BS of Computer Science
SKILLS
UX DESIGN
Prototyping | Wireframes | Hi-Fi Mockups | Information Architecture | Interaction Design | User Flows
UX RESEARCH
User Research | Usability Research | Qualitative Methods | Quantitative Methods | Stakeholder Interviews | Customer Interviews | Persona Creation | Customer Journey Mapping | User Testing
TOOLS / OTHER
Figma | FigJam | Sketch | Flowlu | Dovetail | UserTesting.com | Mural | Miro | Adobe Creative Suite | Adobe XD | JIRA/Confluence | SharePoint | Microsoft Office | Google Office Suite | Agile Methodologies | Strategic Business Mindset | HTML, CSS, JavaScript
HONORS / ORGANIZATIONS
HIT Award for Design Innovation, Siemens Software Newsroom, 2023, Siemens
Committee Member, NEXT @ Fremont ERG, Siemens Digital Industries Software
Officer of Engagement, Women’s Impact Network ERG @ Siemens National
Society of Women Engineers, Oregon State University Chapter Officer
